Scan-Care+ Maintenance Solutions

In today’s world we rely heavily on technology. When things take a turn for the worse, it’s good to know that behind the scenes is a company that can respond to your requirements quickly and efficiently.

At DataScan we’ve been listening to the requirements of our customers. It’s fine to be able to supply the products at the right price to meet the initial project requirements, but what happens in the unlikely event of a product failure? Frequent problems our customers face include:

• Identifying who supplied the device and where it has to be sent for repair (the         manufacturer, distributor, a third-party maintenance company).
• Raising an order for an unknown value to cover the repair (most Purchasing Departments want either a fixed value for an order, or a quotation before raising an order).
• Not knowing how long you will be without that vital piece of equipment.
• Controlling your maintenance costs.

A further dilemma that we face at DataScan are products that are critical to your process that we’ve repaired and turned around quickly which then sit on our despatch shelves awaiting a purchase order. Frustrating.

Understanding these dilemmas helped us shape Scan-Care+ to overcome the daily hit-and-miss of maintaining your assets.

A Scan-Care+ Maintenance Agreement gives you -

• An on-line RPA Request & Tracking facility
• Each piece of equipment is labelled with the Scan-Care+ agreement number.
• One annual cost to cover all repairs*
• Turn-around times are guaranteed! **
• You’ll always know how much it costs as there’s just one annual fee. This allows you to control costs and stay within your maintenance budget.
• All parts and labour are included.

Scan-Care+ can be taken out at any time. Obviously the best time is when the equipment is first purchased, meaning that you are covered from the day you receive your equipment. However, due to its structured pricing policy, products can be covered from today, tomorrow or whenever you choose.

For more information or to set up Scan-Care+ contact us

*Repairs are charged if no fault is found, or fault is damage caused by customer.

**If we can’t repair your product within our specified times we’ll loan you another unit free of charge (subject to availability)